Customer Experience Concierge - US Based Remote

Realogy; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Customer Experience Concierge to provide exceptional support to home buyers and sellers. This fully remote position involves managing client relationships, educating customers on real estate programs, and ensuring a seamless transaction process. With a strong emphasis on customer service, this role requires excellent communication skills and the ability to multitask effectively. Join a recognized leader in the real estate industry that values empowerment and collaboration, and take the next step in your career while making a meaningful impact in people's lives.

Qualifications

• 2-3 years of business experience preferred.
• Strong communication and organizational skills required.

Responsibilities

• Manage a caseload of 375-600 files and convert leads into sales.
• Educate customers on program benefits and handle escalations.

Skills

Customer Service

Bilingual English-Spanish

Attention to Detail

Digital Literacy

Interpersonal Skills

Education

High School Diploma

Some College

Job description

Customer Experience Concierge - US Based Remote

United States (Remote)

Trending

Job Description

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.

Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years.

We are seeking qualified candidates for our Customer Experience Concierge role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role, you will assist home buyers and sellers throughout their move journey, from initial program enrollment to closing. This position is 100% remote within the United States.

The work hours are four weekdays from 12-9 PM Eastern Time and every Saturday from 8-5.

Key Responsibilities:

• Maintain a caseload of 375-600 files
• Manage multiple clients and diverse program details within a caseload
• Convert leads into sales through ongoing contact and problem-solving during the home buying/selling process
• Educate customers on program benefits and reward eligibility
• Handle escalations professionally and with poise
• Identify customer real estate needs and tailor solutions accordingly
• Support customers throughout their real estate transactions as an advocate
• Coordinate between customers and real estate agents to ensure excellent service
• Handle high volumes of calls, emails, and texts daily
• Proactively follow up at key points in the customer journey
• Follow specific call flow processes as per policy (varies per client)
• Achieve metrics related to customer enrollment, referrals, closings, and satisfaction
• Facilitate cross-selling of mortgage and ancillary services as needed

Requisite Skills:

• 2-3 years of business experience preferred
• High school diploma required; some college preferred
• Bilingual English-Spanish a plus
• Knowledge of real estate (home purchase, sale, or mortgage) preferred
• Customer service experience (retail, financial services, call center) preferred
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Attention to detail
• Strong planning and organizational skills; ability to multitask
• Professional and courteous customer relation skills
• Consistent attendance and punctuality
• Embraces diversity and inclusion

About Us

Our Leads Group within Anywhere focuses on delivering high-quality, high-converting leads to brokers and agents across our six residential brands. We oversee numerous national real estate programs offering consumers unique value and access to top-tier agents, along with benefits like cash back upon transaction completion where permitted. Our goal is to optimize lead generation, marketing, technology, and outcomes across Anywhere.

At Anywhere, we are empowering everyone’s next move – including your career. Our scale, expertise, network, and business model position us as trusted advisors throughout every stage of the real estate process. We seek talent – strategic thinkers eager to innovate, focused on growth, and committed to exceptional results. Our culture is people-first, emphasizing empowerment, innovation, and collaboration. Learn more in our annual Impact Report.

We are proud of our award-winning culture and recognition as an employer of choice by organizations such as:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies

Job Info

• Job Identification: 2283
• Category: Business Operations
• Posting Date: 04/29/2025, 09:36 PM
• Location: US Remote
• Job Shift: Day
• Brand: Anywhere Leads
• Note: Compensation varies based on knowledge, skills, and experience. Bonuses, incentives, and benefits depend on the position.