Customer Experience & Community Ambassador

99 Ranch Market; San Gabriel (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical, Vision, Dental, and Life Insurance

401(k) Retirement Savings Plan

Employee Discount

Paid Time Off

Job summary

99 Ranch Market is seeking a Customer Experience & Community Ambassador in San Gabriel, CA to enhance customer engagement through social media and in-store experiences. The ideal candidate loves interacting with people, has marketing experience, and is familiar with platforms like WeChat and Xiaohongshu. This full-time role offers a dynamic work environment and requires a passion for food and culture. Benefits include medical coverage and a 401(k) plan.

Qualifications

• 1 year of marketing and social media outreach experience preferred.
• Comfortable on camera and confident creating social media content.
• Creative, proactive, and full of ideas.

Responsibilities

• Engage with customers on the floor and create a welcoming environment.
• Act as a bridge between customers and store teams to improve experience.
• Manage store-level social media accounts and post daily content.

Skills

Outgoing and energetic personality

Strong communication skills

Knowledge of social media platforms

Bilingual (English & Chinese)

Education

High school diploma required, Bachelor’s degree preferred

Tools

WeChat

Xiaohongshu (RED NOTE)

Instagram

TikTok

Job description

About 99 Ranch Market

99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, Virginia, New Jersey and more to come. We are passionate and honored to be shaping the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expends, we have new positions open. We welcome new members to grow alongside with the family.

Summary

We’re looking for a Customer Experience & Community Ambassador to bring our store to life through customer engagement, social media content, and in-store experiences. This role is perfect for someone who loves interacting with people, stays on top of trends, and enjoys creating content that connects with the community.

Responsibilities

• Engage with customers on the floor and create a welcoming, energetic environment.
• Act as a bridge between customers and store teams to improve overall experience.
• Promote loyalty program sign-ups and social media engagement.
• Manage store-level social media accounts (WeChat, Xiaohongshu/RED NOTE, and more).
• Post daily content featuring new products, promotions, and in-store highlights.
• Respond to customer inquiries and engage with the online community.
• Partner with store teams to ensure promotional and seasonal displays are executed according to Support Center guidelines.
• Help maintain strong visual presentation of featured products to maximize impact.
• Provide feedback on what resonates with customers and drives engagement.
• Support and host in-store demos, sampling events, and promotions.
• Bring energy and creativity to every customer touchpoint.
• Support store manager with store operations.

Qualifications

• High school diploma required, Bachelor’s degree preferred.
• 1 year of marketing and social media outreach experience preferred.
• Comfortable on camera and confident creating social media content.
• Outgoing, energetic, and a natural people person.
• Familiar with WeChat, Xiaohongshu (RED NOTE), Instagram, TikTok, and other platforms.
• Creative, proactive, and full of ideas.
• Strong communication skills and team collaboration mindset.
• Passion for food, culture, and the 99 Ranch Market brand.
• Bilingual (English & Chinese) is a must.

Physical Requirements

• Ability to lift up to 15 pounds occasionally.
• Ability to stand and walk for extended periods of time.

Working Conditions

• Grocery store environment, exposure to fresh produce, including varying temperatures and humidity levels.

Position Details

• Employment Type: Full Time/Part Time.
• Location: 140 W. Valley Blvd., #150, San Gabriel, CA 91776.
• Wednesday–Sunday | Weekends Required.

Benefits

• Medical, Vision, Dental, and Life Insurance
• 401(k) Retirement Savings Plan with up to 4% Company Match.
• Long-Term Service Award.
• Employee Discount.
• Paid Time Off.

Compensation

The pay range for this job is between $22 - 26 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit: https://www.indeed.com/career-advice/finding-a-job/job-scams

Disclaimer

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.