Customer Experience Co-worker II

IKEA; Orlando (FL); On-site; USD 24,218 - 30,885; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave

Education assistance

Pet insurance program

Job summary

A leading global furniture retailer in Orlando seeks a full-time Customer Relations Specialist to enhance customer experiences and build loyalty. You will provide exceptional service during transactions, manage returns smoothly, and foster emotional connections with customers. The role requires open availability and offers a competitive pay range of $17.58 - $22.42, along with full benefits and a fun, inclusive work environment.

Qualifications

• Ability to create a positive customer experience through effective communication.
• Skill in resolving customer issues independently.
• Strong ability to build emotional connections with customers.

Responsibilities

• Ensure accurate transactions and records to improve customer experiences.
• Provide a smooth returns and exchanges process.
• Offer services during the handover process.

Skills

Customer service skills

Problem-solving

Communication

Empathy

Job description

Job Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

About IKEA Customer Relations

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multi‑channel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Details

Job type: Full Time; Permanent
HOURS LEVEL: HL3; Open Availability Required
Pay Range: $17.58 - $22.42

Benefits

• Full Benefits
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment