Customer Experience Co-worker I

IKEA Gruppe; Jacksonville (FL); On-site; Confidential; Part time

Benefits offered by this job

Paid time off

Dental plan

Vision plan

Co-worker discount

Telehealth

Job summary

IKEA Gruppe in Jacksonville, FL is seeking a part-time Cashier to support our busy store team. You will handle transactions, help customers, and ensure a smooth shopping experience. This role offers weekly hours up to 19 and a starting wage of 17.50 USD per hour.

You will build loyalty through friendly service, handle returns, and participate in handover processes when needed. Eligible benefits include PTO, telehealth, and co-worker discounts.

Qualifications

• 1 year sales or customer service experience preferred.
• Records information accurately so transactions and orders can be analyzed for future improvements.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty through a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handover experience during Full Serve Hand Out (FSHO) and offers/sells services when appropriate.
• Handles returns and exchanges smoothly while collecting high-quality data for follow-up.

Skills

Cashier experience

Customer service

Job description

What you'll be doing day to day

• 1 year sales or customer service experience preferred
• Creates a positive customer experience by ensuring accurate transactions and or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

JOB TYPE: Cashier

BENEFITS ELIGIBLE: Limited

Hrs up to 19hrs a week PT

Average 3 days per week

The pay range for this role is $ 17.5o

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The starting rate/ salary for this position is 17.5 USD

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.