Customer Experience Champion Lead [Chapman Hwy, FT]

Harper Volkswagen; Knoxville (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash in Knoxville seeks a full-time Customer Experience Champion to lead our fast-paced station team. You will deliver friendly, enthusiastic service, warmly greet customers, and actively drive an engaging, high-energy atmosphere around vehicle cleaning and related processes.

The role includes supervising opening/closing shifts, guiding customers through workflows, and ensuring safe vehicle handling in the wash tunnel while promoting Harper's services and promotions.

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Greet every customer with a smile and a warm welcome.
• Stand for long periods and lift at least 20 lbs.

Responsibilities

• Greet customers and drive a positive experience at the station.
• Explain services and promotions clearly.
• Oversee daily operations during opening and closing shifts.
• Ensure safety and vehicle handling in wash tunnel.

Skills

Customer service

Professionalism

Communication

Leadership

Job description

Customer Experience Champions are the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessedteam. This team also happens to clean cars!

> Customer Experience Champions are the customer focused drive behind our business.

— Sales! (explaining the value of "unlimited passes" to customers at thepay-stations)

— Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)

This full-time position is located at the Chapman Highway Harper Auto Wash, paying $15-16.50 per hour plus tip & commission opportunities! This is a leadership/supervisory role overseeing the facility and operations during opening /closing shifts.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Requirements

Customer Service & Professionalism

• Providefriendly and enthusiasticcustomer service at all times.
• Act as theface of Harper Auto Washby warmly greeting every customer with a smile.
• Communicate clearly usingeye contact and exaggerated hand gestureswhen guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• Correctly prep vehiclesby performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Inspect truck beds and roof racksfor loose items or safety concerns.
• Conduct a brief high-pressure sprayon before vehicles enter the wash.

General Duties & Physical Requirements

• Assist withregular cleaning and maintenanceof equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbsas needed for job duties.
• Be able to stand on your feet for long periods of timeand work efficiently in a fast-paced setting.
• Work inall weather conditions (heat, cold, etc.)

Eligibility Requirements

• Driver's License
• Pass drug screening as required by company policy

About Us:

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the- art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.