Customer Experience Champion Lead [Chapman Hwy, FT]

Harper Auto Wash; Knoxville (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash, LLC is seeking a Customer Experience Champion for the Chapman Highway location in Knoxville. This full-time role supports opening/closing shifts, leads guest engagements, and helps educate customers on unlimited passes and services.

You will supervise operations, guide customers through the wash process, and ensure safety and efficiency while maintaining a high-energy, customer-focused environment.

Qualifications

• Must have a valid Driver's License.
• Must pass drug screening as per company policy.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by greeting customers with a smile.
• Explain procedures and answer questions professionally.

Skills

Customer service

Enthusiastic demeanor

Communication skills

Leadership potential

Job description

Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessedteam. This team also happens to clean cars!

>> Customer Experience Champions are the customer focused drive behind our business.

— Sales! (explaining the value of "unlimited passes" to customers at thepay-stations)

— Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)

This full-time position is located at the Chapman Highway Harper Auto Wash, paying $15-16.50 per hour plus tip & commission opportunities! This is a leadership/supervisory role overseeing the facility and operations during opening /closing shifts.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Customer Service & Professionalism

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray on before vehicles enter the wash.

General Duties & Physical Requirements

• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
• Work in all weather conditions (heat, cold, etc.)

Eligibility Requirements

• Driver's License
• Pass drug screening as required by company policy

About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.