Customer Experience Champion – Auto Service

Napleton St L; Saint Peters (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay ranges

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Customer Experience Specialist at Mid Rivers Chrysler Dodge Jeep RAM to support the service department by obtaining guest feedback from manufacturer surveys and following up to address opportunities and improve top-tier service experiences.

Located at Mid Rivers Chrysler Dodge Jeep RAM, this role requires 2+ years in automotive dealerships, strong communication, and CDK familiarity.

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews Survey feedback with Manager.
• Follow up with guest on uncomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Excellent oral communication

CDK experience

Automotive dealership experience

Education

High school diploma or equivalent

Job description

The Ed Napleton Automotive Group is seeking a Customer Experience Specialist at Mid Rivers Chrysler Dodge Jeep RAM to support the service department by obtaining guest feedback from manufacturer surveys and following up to address opportunities and improve top-tier service experiences.

Located at Mid Rivers Chrysler Dodge Jeep RAM, this role requires 2+ years in automotive dealerships, strong communication, and CDK familiarity.