Auto Service Experience Specialist - Feedback & Resolution

Mid Rivers Chrysler Jeep Dodge Ram; Saint Peters (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay ranges

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and|

Growth Opportunities

Job summary

Ed Napleton Automotive Group is seeking a Customer Experience Specialist to join at Mid Rivers Chrysler Dodge Jeep RAM. The role focuses on assisting the service department to obtain guest feedback on surveys and to follow up to address opportunities and improve top-tier service experiences.

Located at Mid Rivers Chrysler Dodge Jeep RAM, the position offers growth with a large, nationwide dealer group and includes opportunities for advancement within a diverse brand network.

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Oral communication

Customer service

Education

High school diploma or equivalent

Tools

CDK

Job description

Ed Napleton Automotive Group is seeking a Customer Experience Specialist to join at Mid Rivers Chrysler Dodge Jeep RAM. The role focuses on assisting the service department to obtain guest feedback on surveys and to follow up to address opportunities and improve top-tier service experiences.

Located at Mid Rivers Chrysler Dodge Jeep RAM, the position offers growth with a large, nationwide dealer group and includes opportunities for advancement within a diverse brand network.