Customer Experience Champion

Westbury Jeep Chrysler Dodge Inc; Village of Westbury (NY); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Holidays

Life Insurance

Employee Discounts

Recognition Programs

Professional Development

Job summary

Westbury Jeep Chrysler Dodge Ram is seeking a Customer Experience Advocate / Customer Relations Agent in Westbury, NY. The role focuses on delivering an exceptional customer experience in the dealership's service department, driving CSI, retention, and follow-up initiatives.

You will work with Service Advisors and management to identify needs, resolve concerns, and maintain a professional, customer-friendly environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone and follow-up skills.
• Professional, friendly, and approachable personality.
• Strong listening skills and the ability to ask effective questions.
• Ability to handle customer concerns professionally and calmly.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced automotive dealership environment.
• Self-motivated, dependable, and team-oriented.
• Comfortable making a high volume of customer follow-up calls.

Responsibilities

• Ensure all service customers are contacted daily.
• Conduct customer satisfaction and CSI follow-up calls.
• Follow up with customers regarding completed repair orders and overall service experience.
• Contact customers from deposition and feedback reports to gather information.
• Make lease retention calls to existing customers.
• Conduct unsold follow-up calls and assist with retention opportunities.
• Greet and assist customers entering the service department.
• Direct customers to the appropriate Service Advisor or resources.
• Maintain a welcoming, professional service environment.
• Escalate concerns to Service Manager when necessary.
• Organize and participate in CSI meetings.
• Track customer feedback and identify recurring issues.
• Support CSI and customer retention goals.

Skills

Verbal communication

Written communication

Phone follow-up

Customer service

Multitasking

Attention to detail

Data entry

Professional demeanor

Go-getter attitude

Job description

Westbury Jeep Chrysler Dodge Ram is seeking a Customer Experience Advocate / Customer Relations Agent in Westbury, NY. The role focuses on delivering an exceptional customer experience in the dealership's service department, driving CSI, retention, and follow-up initiatives.

You will work with Service Advisors and management to identify needs, resolve concerns, and maintain a professional, customer-friendly environment.