Auto Service Experience Champion

Levittown Ford; Village of Westbury, Northern (NY, KY); Hybrid; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k Plan with Company Match

Paid Time Off

Vacation Days

Sick Days

Personal Days

Paid Holidays

Life Insurance

Disability Insurance

Vehicle Discounts

Service Discounts

Family Discounts

Awards & Recognition

Professional Development

Job summary

Westbury Jeep Chrysler Dodge Ram, a VIP Automotive Group dealership in Westbury, NY, seeks a Customer Experience Advocate / Customer Relations Agent to enhance service visits from arrival to follow-up.

In this role you will collaborate with Service Department and Management to identify customer needs, resolve concerns, and drive CSI, retention, and FFV goals.

The position offers full-time hours with a salary range of $42,000 to $59,000 annually and comprehensive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone and follow-up skills.
• Professional, friendly, and approachable personality.
• Strong listening skills and the ability to ask effective questions.
• Ability to handle customer concerns professionally and calmly.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced automotive dealership environment.
• Self-motivated, dependable, and team-oriented.
• Comfortable making a high volume of customer follow-up calls.
• Strong computer and data-entry skills.
• Ability to maintain a professional business appearance.
• A positive go-getter attitude and commitment to exceptional customer service.

Responsibilities

• Ensure all service customers are contacted daily regarding their customer experience and CSI.
• Conduct customer satisfaction and CSI follow-up calls following service visits.
• Follow up with customers regarding completed repair orders and overall service experience.
• Escalate customer concerns to the appropriate Service Manager or dealership management when necessary.
• Organize and participate in CSI / Customer Satisfaction meetings with dealership staff and management.
• Track customer feedback and assist management in identifying recurring customer service issues.
• Support dealership goals for CSI, customer retention, response rates, and fixed-first-visit performance.
• Work collaboratively with Service Advisors and other dealership departments.

Skills

Verbal and written communication

Telephone skills

Customer service

Listening skills

Multi-tasking

Data-entry

Job description

Westbury Jeep Chrysler Dodge Ram, a VIP Automotive Group dealership in Westbury, NY, seeks a Customer Experience Advocate / Customer Relations Agent to enhance service visits from arrival to follow-up.

In this role you will collaborate with Service Department and Management to identify customer needs, resolve concerns, and drive CSI, retention, and FFV goals.

The position offers full-time hours with a salary range of $42,000 to $59,000 annually and comprehensive benefits.