Customer Experience Champion

LivWell Market; Somersworth, Northern (NH, KY); Hybrid; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Groceries discount

Meal discount

Job summary

LivWell Market in Somersworth, NH is hiring for a Customer Experience Champion to warmly greet guests and guide them through Greek-inspired offerings. You will handle transactions with Toast POS, share the stories behind menu items, and help keep the front of house inviting and well stocked.

As the team grows, you will contribute to events and catering conversations, ensuring every guest leaves excited to return.

Qualifications

• Welcomes guests with energy and genuine warmth.
• Provides friendly, helpful service and upsells where appropriate.
• Maintains accurate cash handling and checkout processes.

Responsibilities

• Greet guests with genuine energy and a real smile.
• Handle cash and card transactions with care using Toast POS.
• Guide guests through offerings and share the stories behind dishes.
• Keep front of house clean, stocked, and welcoming.
• Assist kitchen staff with prep and service as needed.
• Support Lead staff and kitchen team; leadership at all levels.

Skills

Customer service

Genuine warmth

Flexibility

Team player

Punctuality

Tools

Toast POS

Job description

LivWell Market is hiring several creative and passionate individuals for our market location at 8 Somersworth Plaza, Somersworth NH to support our Greek-inspired food service beginnings. Are you or someone you know interested in working for a small specialty food market starting at the ground level? We are looking for individuals who don't shy from a challenge, who intentionally explore ways to be creative, and who find enjoyment in brightening the day for others. You will be a key contributor to our growth and evolution as we build along with the Somersworth Downtown.

About this position

What sets us aside from others is our uncompromising dedication to delivering a delightful guest experience. You are the first person guests meet and the last impression they carry out the door. The person who leaves them excited for their next visit. We're looking for someone with natural warmth, a smile that shows your authentic energy, and the kind of personality that makes regulars feel like they're walking into their most familiar kitchen.

Where We're Headed

LivWell Market will first open as a fast casual Greek kitchen with a small grocery corner. That is our humble beginning - our starting point and our first impression to the community. As we grow, a beautiful bar comes to life with coffee, tea, fresh juices, and other fast, interactive service. Our grocery expands into real, thoughtful, delicious prepared meals people can grab and bring home or eat on the go. Our secondary kitchen opens its doors to partnerships and collaborations, allowing LivWell Market to become a force multiplier. Eventually, our dining room transforms into both a full service Greek fine dining experience and training grounds for people aspiring to teach or learn about food. The same space, the same heart, deepening into something more. None of this happens by accident - it happens because people who believe in real food, real personal connection, and real hospitality build it, one shift, one partnership, one vision at a time. As our Customer Experience Champion, the relationships you build with guests today are exactly what will carry them into our grocery, our bar, and everything else we build next.

Why work at LivWell Market?

• Be the human face of a brand that genuinely cares
• Your warmth and leadership set the standard for how our team treats guests
• Learn the stories behind every dish we serve
• Freedom to grow as LivWell expands

Key Responsibilities:

• Greet every guest with genuine energy and a real smile.
• Handle cash and card transactions with care using Toast POS.
• Guide guests through our offerings and share the stories.
• Keep the front of house clean, stocked, and welcoming.
• Assist the kitchen staff with food prep and service as needed.
• Support the Lead staff and kitchen team - everyone leads here
• Welcome guests as they arrive and check in as they leave - a natural moment to hear feedback and surface interest in events, catering, or personalized service.

What you’ll bring:

• Genuine warmth combined with proactive energy.
• Uncompromising dedication to our guests’ experience
• A servant leadership mindset - care for those around you.
• Eagerness to learn and share about Greek food and culture.
• A passion for learning other functions and roles.
• ServSafe Manager certification (or willingness to obtain).
• Allergy awareness and compassion - guests are trusting us with real dietary needs.
• Comfort standing and moving for full shifts on the guest floor.
• Flexible availability including weekends/holidays expected.
• Punctuality and reliability.

What you’ll get:

• A role that grows with you as you help LivWell expand.
• Employee discounts on groceries and meals.

How We Lead at LivWell

Leadership is not a title. It is a practice we ask of every person on our team. The leadership we show our team is intended to mirror the service our team shows our guests. Everyone brings some kind of leadership strength - we ask everyone to bring it forward