Operations Lead, Closer

LivWell Market; Somersworth (NH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Overtime opportunities

Senior role with growth potential

Employee discounts on groceries and/or

Job summary

LivWell Market is hiring for an Operations Lead, Closer at our Somersworth location. You will own the closing process, daily reports, and handoffs, working closely with the Lead Opener to ensure a smooth end of day.

This role demands confident, proactive leadership to finish shifts strong and set up for the next day. We seek a candidate with 2+ years in food service or retail, supervisory experience, strong communication, and ServSafe certification.

Qualifications

• 2+ years in food service, retail, or hospitality.
• Supervisory or closing experience preferred.
• Detail-oriented with strong communication.

Responsibilities

• Own and execute the daily closing procedure.
• Sync with Lead Opener on handoff priorities.
• Run end-of-shift reports and escalate as needed.
• Escalate issues through proper channels promptly.
• Build procedures for repeatable tasks and improvements.
• Lead and support the closing shift across zones.
• Ensure store is clean, secured, and ready for the next opening.
• Manage end-of-day cash reconciliation and logs.

Skills

Strong communication

Detail-oriented

Servant leadership mindset

Reliability

Flexibility

Allergy awareness

Education

ServSafe Manager certification

Tools

Toast POS

Job description

LivWell Market is hiring several creative and passionate individuals for our market location at 8 Somersworth Plaza, Somersworth NH to support our Greek-inspired food service beginnings. Are you or someone you know interested in working for a small specialty food market starting at the ground level? We are looking for individuals who don’t shy from a challenge, who intentionally explore ways to be creative, and who find enjoyment in brightening the day for others. You will be a key contributor to our growth and evolution as we build along with the Somersworth Downtown.

About this position

The Operations Lead, Closer is the person who brings every shift home. You work in close coordination with our Lead Opener — synced on what started the day so you can finish it right. You own the close, own the daily reports, and own the handoff. When something needs to be escalated up, that call comes from you. This is a role for someone who takes quiet, confident pride in leaving things better than they found them.

Where We're Headed

LivWell Market will first open as a fast casual Greek kitchen with a small grocery corner. That is our humble beginning — our starting point and our first impression to the community. As we grow, a beautiful bar comes to life with coffee, tea, fresh juices, and other fast, interactive service. Our grocery expands into real, thoughtful, delicious prepared meals people can grab and bring home or eat on the go. Our secondary kitchen opens its doors to partnerships and collaborations, allowing LivWell Market to become a force multiplier. Eventually, our dining room transforms into both a full service Greek fine dining experience and training grounds for people aspiring to teach or learn about food. The same space, the same heart, deepening into something more. None of this happens by accident — it happens because people who believe in real food, real personal connection, and real hospitality build it, one shift, one partnership, one vision at a time.As Operations Lead, the procedures and consistency you build now are exactly what will let us scale into Phase 2 and 3 while maintaining what makes LivWell…LivWell.

Why work at LivWell Market?

• A senior role with real operational ownership and visibility.
• Work closely with the Lead Opener. A true leadership partnership.
• Overtime opportunities will become available with careful coordination.
• Your escalations and observations shape how the business improves.
• Growth potential as LivWell expands through Phase 2 and Phase 3.

Key Responsibilities:

• Own and execute the daily closing procedure
• Sync daily with the Lead Opener on handoff priorities and open items
• Run daily end-of-shift reports and elevate up as needed
• Escalate issues, anomalies, or concerns through the right channels promptly
• Build procedures for repeatable tasks and flag areas for process improvement
• Lead and support the closing shift team across all zones
• Ensure the store is clean, secured, and set up for the next opening
• Manage Toast POS end-of-day, cash reconciliation, and daily logs

What you’ll bring:

• 2+ years in food service, retail, or hospitality.
• At least 1 year in a supervisory or closing role.
• Detail-oriented. You notice what’s off and you document it.
• Strong communication skills, both written and verbal.
• Comfort with POS reporting and end-of-day reconciliation.
• Servant leadership mindset. You close strong for your team.
• ServSafe Manager certification (or willingness to obtain).
• Allergy awareness and compassion. Guests are trusting us with real dietary needs.
• Flexible availability including weekends/holidays expected.
• Reliability. The team counts on you to finish strong.

What you’ll get:

• Overtime opportunities available.
• Senior role with genuine growth potential.
• Employee discounts on groceries and meals.

How We Lead at LivWell

Leadership is not a title. It is a practice we ask of every person on our team. The leadership we show our team is intended to mirror the service our team shows our guests. Everyone brings some kind of leadership strength. We ask everyone to bring it forward