Customer Experience Call Center Supervisor

Mecklenburg County Government; Charlotte, Northern (NC, KY); Hybrid; USD 53,000 - 68,000; Full time

Job summary

Mecklenburg County Park and Recreation Department seeks an experienced Administrative Support Supervisor to lead the day-to-day operations of the Customer Experience Call Center. You will supervise a team delivering timely, professional, and welcoming information about parks, programs, facilities, and services to residents and visitors.

The ideal candidate has strong people leadership, excellent communication, and data-driven problem solving skills, with at least six years in administrative

Qualifications

• Six years of administrative experience.
• Associate’s degree in a related field.
• Combination of relevant education and relevant experience accepted.
• Valid North Carolina or South Carolina driver’s license and County Driving Privileges.
• Data entry; intermediate use of Microsoft Office Suite; proficient in various computer applications.

Responsibilities

• Supervise and coordinate clerical and administrative support employees in a department.
• Prepare correspondence such as invoices, reports, memos, letters, agendas, financial statements and other documents using various computer applications.
• Conduct research, compile/organize data, and prepare papers for consideration and presentation by manager, committees, and/or other members of the leadership team.
• Review operating practices, processes, and procedures to determine improvements in workflows, reporting procedures, or expenditures.
• Prepare agendas and coordinate catering for luncheons and other meetings.
• Read and analyze incoming information to determine significance and distribution.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Perform general office duties, such as ordering supplies and maintaining records management databases.

Skills

Active listening

Effective communication

Time management

Collaboration

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Mecklenburg County Park and Recreation Department seeks an experienced Administrative Support Supervisor to lead the day-to-day operations of the Customer Experience Call Center. You will supervise a team delivering timely, professional, and welcoming information about parks, programs, facilities, and services to residents and visitors.

The ideal candidate has strong people leadership, excellent communication, and data-driven problem solving skills, with at least six years in administrative