Customer Experience & Brand Ambassador

Abercrombie & Fitch Co.; Holyoke (MA); On-site; USD 20,664 - 28,929; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life in Holyoke, MA. You will greet customers, help them find products, and provide styling guidance while keeping the shop polished and visually consistent.

You will assist on the floor with replenishment, sales floor maintenance, and smooth checkout, including processing purchases and returns. You’ll support omni-channel tasks like online orders and in-store pickup to ensure a seamless shopping experience.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life in Holyoke, MA. You will greet customers, help them find products, and provide styling guidance while keeping the shop polished and visually consistent.

You will assist on the floor with replenishment, sales floor maintenance, and smooth checkout, including processing purchases and returns. You’ll support omni-channel tasks like online orders and in-store pickup to ensure a seamless shopping experience.