Customer Experience Banker — Financial Concierge

Huntington National Bank; Toledo (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other products, and handling transactions with accuracy.

The role emphasizes exemplary service, collaboration with team members, and adherence to bank policies in a welcoming office setting.

Qualifications

• High School Diploma or GED plus 1 year in customer service or related role or a Bachelor's Degree.
• Banking or retail sales experience is a plus.
• Comfort with consumer deposit products and services.

Responsibilities

• Providing excellent customer service and resolving issues.
• Understanding and educating customers on consumer deposit products.
• Identifying opportunities to grow customer relationships via a disciplined sales process and referrals.
• Educating and referring customers to other bank areas to deepen relationships.
• Adhering to operational, security and regulatory policies.
• Demonstrating sales and relationship management skills.

Skills

Customer service

Sales skills

Relationship building

Banking products knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other products, and handling transactions with accuracy.

The role emphasizes exemplary service, collaboration with team members, and adherence to bank policies in a welcoming office setting.