Community Banking: Customer Relations Specialist

Cornerstone Bank; Spencer (MA); On-site; USD 18,000 - 24,000; Full time

Job summary

Cornerstone Bank is seeking a Customer Relations Specialist in Spencer, MA to deliver excellent service while supporting branch operations. You will handle deposits, withdrawals, payments, and account maintenance in compliance with bank policies.

The role emphasizes customer relationship building, knowledge of bank products, and guidance to help customers meet financial goals. Flexibility for extended hours is required.

Qualifications

• Customer service experience is preferred.
• Ability to perform basic math calculations.
• Strong attention to detail and multitasking ability.
• Excellent verbal and written communication skills.
• Professional interpersonal skills and tact when dealing with customers.
• Organizational skills and ability to manage multiple tasks.
• Ability to handle confidential information appropriately.
• Willingness to work extended and weekend hours.
• Experience using office equipment and computer terminals.

Responsibilities

• Provide efficient, courteous customer service.
• Process deposits, withdrawals, payments, and other transactions.
• Open and close accounts and perform account maintenance.
• Maintain knowledge of bank products and services.
• Follow customer experience processes to meet targets.
• Balance cash and ensure accuracy at day end.
• Ensure documentation complies with banking laws and regulations.
• Assist with branch operational activities and inquiries.
• Participate in regulatory compliance as directed.
• Perform other related duties as needed.

Skills

Customer service skills

Basic math

Attention to detail

Verbal and written communication

Interpersonal skills

Organizational skills

Discretion with confidential info

Weekend availability

Office equipment proficiency

Education

High School Diploma or equivalent

Job description

Cornerstone Bank is seeking a Customer Relations Specialist in Spencer, MA to deliver excellent service while supporting branch operations. You will handle deposits, withdrawals, payments, and account maintenance in compliance with bank policies.

The role emphasizes customer relationship building, knowledge of bank products, and guidance to help customers meet financial goals. Flexibility for extended hours is required.