Customer Experience Associate — Training & Growth

Cellconnector; Austin (TX); Presencial; USD 33.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Professional development

Collaborative team environment

Career advancement opportunities

Skill development

Descripción de la vacante

Cellconnector in Austin, TX is seeking a motivated Call Center Representative to assist customers by phone, answer inquiries, and offer helpful solutions. No prior call center experience required as training is provided.

You will contribute to a friendly, professional customer experience, document interactions, and work toward team objectives in a supportive, collaborative environment with opportunities for growth.

Formación

• Excellent verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Strong problem-solving and customer service abilities.
• Ability to manage conversations effectively.
• Comfortable working in a goal-oriented environment.
• Dependable, organized, and willing to learn.
• Previous call center or customer service experience is a plus, but not required.

Responsabilidades

• Handle incoming and outgoing customer calls professionally.
• Respond to questions about products, services, and available promotions.
• Provide accurate information and appropriate recommendations.
• Identify customer needs and assist with resolving concerns.
• Maintain a friendly and professional phone manner.
• Document customer interactions accurately.
• Follow established service procedures and communication guidelines.
• Work toward individual and team performance objectives.

Conocimientos

Verbal communication

Active listening

Problem solving

Conversation management

Goal oriented

Organized

Descripción del empleo

Cellconnector in Austin, TX is seeking a motivated Call Center Representative to assist customers by phone, answer inquiries, and offer helpful solutions. No prior call center experience required as training is provided.

You will contribute to a friendly, professional customer experience, document interactions, and work toward team objectives in a supportive, collaborative environment with opportunities for growth.