Customer Service Representative

Ciseu; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training provided

Career development

Team-oriented environment

Competitive compensation

Job summary

Cellconnector is seeking a friendly Customer Service Representative to join our team in Austin. You will assist customers with questions, provide product information, and help resolve issues to ensure a positive experience.

We value active listening, reliability, and a professional attitude, with training and team support to grow your skills in a collaborative environment.

Qualifications

• Strong communication and listening skills required.
• Friendly, approachable, and professional attitude.
• Ability to adapt to changing priorities in a fast-paced environment.
• Willingness to learn, accept feedback, and develop new skills.
• Reliability and ability to work well in a team.

Responsibilities

• Welcome customers and assist with questions, requests, and service-related needs.
• Provide accurate information about products, services, and procedures.
• Listen actively to understand customer concerns and identify solutions.
• Handle customer feedback with patience and professionalism.
• Help ensure every customer has a helpful and pleasant experience.
• Collaborate with team members to resolve issues and maintain service standards.
• Follow established guidelines and contribute to daily team objectives.

Skills

Interpersonal skills

Verbal communication

Active listening

Problem solving

Adaptability

Team player

Reliability

Job description

About Us

Cellconnector helps brands create responsive, thoughtful customer experiences across the moments that matter most.

About the Role

We are looking for a friendly, dependable, and customer-oriented Customer Service Representative to join our team. This opportunity is ideal for someone who enjoys helping people, building positive relationships, and finding practical solutions to everyday challenges. We offer training, team support, and opportunities to develop valuable professional skills.

Responsibilities

• Welcome customers and assist them with questions, requests, and service-related needs.
• Provide accurate information about company products, services, and procedures.
• Listen actively to understand customer concerns and identify suitable solutions.
• Handle customer feedback with patience, professionalism, and a positive attitude.
• Help ensure each customer has a helpful and pleasant experience.
• Collaborate with team members to resolve issues and maintain service standards.
• Follow established guidelines and contribute to daily team objectives.

Qualifications

• Strong interpersonal and verbal communication skills.
• A helpful, approachable, and professional attitude.
• Good listening, organization, and problem-solving abilities.
• Ability to adapt to changing priorities in a fast-paced environment.
• Willingness to learn, accept feedback, and develop new skills.
• Reliability and the ability to work effectively as part of a team.
• Previous customer service experience is welcome but not required.

What We Offer

• Training and ongoing support.
• Opportunities for professional growth and career development.
• A positive, team-oriented work environment.
• Opportunities to strengthen communication and problem-solving skills.
• Compensation based on the position and experience.