Customer Experience Associate, Seasonal

Huckberry; North Carolina; Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off & Paid Sick Leave

Employee discount

Job summary

Huckberry is seeking a Customer Experience Associate to support customers across email, phone and live chat. You should be empathetic, emotionally intelligent, and excited to help, with a love for gear and men's apparel a bonus.

This seasonal, hybrid role runs Oct 2026 through Jan 2027, with training on-site and at least 3 in-office days per week afterward. Shifts roughly 9:00am–5:30pm ET, with overtime around major holidays.

Qualifications

• Experience supporting customers via email, phone, and live chat.
• Empathetic, emotionally intelligent and enthusiastic about helping customers.
• Familiarity with Huckberry catalog and love for gear is a bonus.

Responsibilities

• Answer customer questions via email, live chat, phone, or social media per CX playbook
• Own the customer experience in each interaction and exceed expectations
• Proactively find solutions and propose improvements
• Coordinate with brand partners to resolve issues for customers
• Comfortable using AI tools to draft communications and analyze data

Skills

Customer service

Communication

Empathy

Problem solving

Team collaboration

Adaptability

Tools

Zendesk

Slack

Google Suite

Job description

Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and men's apparel, or familiarity with the Huckberry catalog is a big bonus!

This is a hybrid role with onsite and work-from-home flexibility, with a requirement to work fully in-office during training, then in-office at least 3 days per week after.

This seasonal role will be from October 2026 - January 2027. Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas.

Responsibilities

• Answering questions related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media, while adhering to daily live channel schedule
• Owning the customer experience in each individual interaction and working to exceed customer expectations while using our CX playbook
• Proactively looking for solutions to problems and proposing improvements
• Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
• Comfortable using AI-based tools for problem-solving, drafting communications, analyzing data, etc

• Located and authorized to work in the state of Ohio, specifically our Columbus Warehouse
• Available to work the full seasonal period, October 2026 through January 2027
• You enjoy talking with people and building relationships
• You're able to empathize with customers in a genuine way that lets them know you care about their issues
• You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so. At times, using your judgement to make exceptions to policies to delight a customer while balancing the impact to our business
• You have an ability to understand complex issues and explain them to others in beautifully simple terms
• You're able to plan, organize, and prioritize work - this role wears many hats
• You're curious and love diving deep into new products, brands, and systems to learn them inside and out. Preference given to those passionate about men's apparel, footwear, and gear.
• You have a reliable home internet connection of at least 100mbps and have a quiet, distraction-free space to work from home on work from home days
• On office days, you have reliable transportation to work from our Columbus area office in Lockbourne near the Rickenbacker Airport
• Bonus points if you have experience working in ZenDesk, Slack, and Google suite of tools

• Medical, Dental, Vision benefits
• 401(k) and employer match
• Paid Time Off & Paid Sick Leave accrual
• Generous employee discount

Company Description

Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you.

Want to get to know us better? Check out our:

• Journal: http://huckberry.com/blog
• Youtube: https://www.youtube.com/@Huckberryco
• Instagram: http://instagram.com/huckberry
• X: https://x.com/Huckberry

Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.