Customer Experience Associate - Retail Sales & Ops

R551US The Finish Line, Inc.; Okemos (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Retirement plans

Employee discounts

Job summary

The Finish Line, Inc. is hiring an Associate to support daily store operations and deliver exceptional customer experiences.

You will assist with merchandise, checkout, and maintaining visual standards while contributing to store goals in a fast-paced retail environment. Qualifications include customer‑centric attitude, strong communication, flexibility to work weekends and holidays, and basic math with POS familiarity.

Qualifications

• Experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility: Willingness to work flexible hours, including weekends and holidays.
• Tech-Savvy: Basic math skills and familiarity with POS systems.

Responsibilities

• Customer Experience: address customer needs, resolve issues, uphold service standards.
• Sales & Performance: drive store sales and profitability through promotions and merchandising.
• Operational Excellence: assist inventory, visual merchandising, shipments, and store upkeep.
• Teamwork: collaborate with teammates and follow policies including safety rules.

Skills

Customer service

Communication

Teamwork

Flexibility

POS familiarity

Tools

POS systems

Job description

The Finish Line, Inc. is hiring an Associate to support daily store operations and deliver exceptional customer experiences.

You will assist with merchandise, checkout, and maintaining visual standards while contributing to store goals in a fast-paced retail environment. Qualifications include customer‑centric attitude, strong communication, flexibility to work weekends and holidays, and basic math with POS familiarity.