Customer Experience & Sales Associate

R551US The Finish Line, Inc.; Ann Arbor (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Retirement plans

Employee discounts

Career growth opportunities

Diversity & Inclusion initiatives

Job summary

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences. In this role you will help drive sales, manage merchandising, and maintain a welcoming environment that reflects our brand.

You will work with a dynamic team, handle customer needs, participate in inventory and visual merchandising, and contribute to order fulfillment and store upkeep. Availability includes weekends and holidays as needed to support business growth.

Qualifications

• Experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude, reliability, and a strong work ethic.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Basic math skills and familiarity with POS systems.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Skills

Customer-Centric

Communication & Collaboration

Flexibility

POS Systems (tech-savvy)

Tools

POS Systems

Job description

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences. In this role you will help drive sales, manage merchandising, and maintain a welcoming environment that reflects our brand.

You will work with a dynamic team, handle customer needs, participate in inventory and visual merchandising, and contribute to order fulfillment and store upkeep. Availability includes weekends and holidays as needed to support business growth.