Customer Experience Associate - Retail Fuel & Service

Hassan & Sons Inc; Lakeport (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Hassan & Sons Inc. in Lakeport, CA is seeking a Customer Service Representative to support daily store operations, cashiering, and customer engagement.

Under supervision of the Store Manager, you’ll ensure food quality, safety, and a welcoming environment for every guest. Responsibilities include greeting customers, processing transactions at the POS, promoting promotions, stocking shelves, and maintaining clean displays.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.

Skills

Customer service

Communication

Cash handling

POS systems

Teamwork

Multitasking

Food safety awareness

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Hassan & Sons Inc. in Lakeport, CA is seeking a Customer Service Representative to support daily store operations, cashiering, and customer engagement.

Under supervision of the Store Manager, you’ll ensure food quality, safety, and a welcoming environment for every guest. Responsibilities include greeting customers, processing transactions at the POS, promoting promotions, stocking shelves, and maintaining clean displays.