Customer Service Associate — Retail & POS Pro

Hassan & Sons Inc; Folsom (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Hassan & Sons Inc in California is seeking a Customer Service Representative to support daily store operations, cashiering, and ensure quality service in a fast-paced environment. This role emphasizes friendly interactions, product knowledge, and efficient service.

Under supervision of the Store Manager, you will greet customers, process transactions, promote loyalty programs, maintain shelves, uphold food safety, and help keep the store clean and welcoming for all guests.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.
• CPR and First Aid training a plus.
• Strong communication skills and the ability to work effectively in a team environment.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.

Skills

Customer service

Communication

Multitasking

Detail oriented

Professionalism under pressure

Teamwork

Tech-savvy

Education

High school diploma or equivalent

Tools

POS systems

MS Office

Job description

Hassan & Sons Inc in California is seeking a Customer Service Representative to support daily store operations, cashiering, and ensure quality service in a fast-paced environment. This role emphasizes friendly interactions, product knowledge, and efficient service.

Under supervision of the Store Manager, you will greet customers, process transactions, promote loyalty programs, maintain shelves, uphold food safety, and help keep the store clean and welcoming for all guests.