Customer Experience Associate - Retail Frontline

dollartree; Pineville (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Pineville, KY is seeking a Customer Service Associate to help customers, process transactions at the register, stock shelves, and maintain store cleanliness.

You will assist customers, handle unloading trucks, ensure safety and a friendly store environment, and follow store procedures. A high school diploma is preferred; retail experience is valued; lifting 30–50 lbs is required; strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent preferred.
• Retail, hotel, restaurant, grocery, or drug store experience is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs. and perform repeated lifting and walking.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem-solving and decision-making skills required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cash security and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks.
• Ensure a safe, friendly environment with professional interactions.
• Maintain store cleanliness including bathrooms and floors.
• Other duties as assigned.

Skills

Customer service

Relationship management

Communication skills

Organizational skills

Problem-solving

Decision-making

Following instructions

Physical ability

Education

HS diploma or equivalent

Job description

Dollar Tree in Pineville, KY is seeking a Customer Service Associate to help customers, process transactions at the register, stock shelves, and maintain store cleanliness.

You will assist customers, handle unloading trucks, ensure safety and a friendly store environment, and follow store procedures. A high school diploma is preferred; retail experience is valued; lifting 30–50 lbs is required; strong communication and problem-solving skills are essential.