Customer Experience Associate - Product Specialist

Studio G; Holland (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan

Health Savings Accounts

Chiropractic care

Job summary

Studio G, a design-forward company on the lakeshore, is seeking a Customer Experience Associate - Product Specialist in Michigan. You will be the trusted first contact for builders, designers, homeowners, and trade partners, delivering outstanding service and product knowledge across glass, closets, hardware, and related categories.

This role emphasizes relationship-building, proactive communication, detail-oriented project coordination from inquiry to completion, and a genuine care for

Qualifications

• Strong interpersonal and communication skills.
• Positive, professional, customer-focused mindset.
• Organized and able to manage multiple priorities.
• Problem-solving with proactive approach to customer needs.
• Ability to learn technical products and industry knowledge.
• Proficient with computers and business software.

Responsibilities

• Serve as trusted point of contact for builders, designers, homeowners, and trade partners.
• Develop long-term relationships by listening and delivering solutions.
• Learn and represent Studio G's offerings across product categories.
• Guide customers through inquiry to completion, coordinating with internal teams.
• Address questions and challenges quickly with a solution-focused attitude.
• Communicate proactively with customers, vendors, and team members to create an exceptional experience.
• Manage quotes, specifications, orders, and project information accurately.

Skills

Customer service

Interpersonal skills

Organization

Problem-solving

Technology savvy

Driver's license

Job description

Customer Experience Associate - Product Specialist People Matter Here. So Does the Experience We Create.

Studio G began in 1995 and has grown into a design-forward company specializing in residential glass, closets, and premium hardware for new construction and renovation projects along the lakeshore. We work with builders, designers, and homeowners at the final stage of construction, when communication, organization, timeliness and attention to detail matter most.

This is not a high-pressure sales environment.

This is relationship-driven work.

Our team succeeds by helping customers navigate important decisions with confidence, professionalism, and genuine care. We believe exceptional customer experiences create lasting partnerships and drive long-term business growth.

If you naturally put others first, bring positive energy to every interaction, and enjoy helping customers find solutions, we'd love to connect.

For this role, we are looking for a highly service-oriented professional who finds genuine satisfaction in creating outstanding customer experiences. Whether your background is in hospitality, customer service, account management, design, construction, retail, or another people-focused industry, your ability to build trust and serve others matters most.

Key Responsibilities & What You'll Be Doing:

• Customer First Service: Serve as a trusted point of contact for builders, designers, homeowners, and trade partners, ensuring every customer interaction reflects Studio G's commitment to excellence.
• Relationship Building: Develop strong, long-term relationships by listening carefully, understanding customer needs, and delivering solutions that exceed expectations.
• Product Expertise: Learn and confidently represent Studio G's offerings across glass, closets, hardware, and related product categories.
• Project Coordination: Guide customers through the process from inquiry to completion, coordinating with internal teams to ensure projects stay organized and on track.
• Problem Solving: Address questions, concerns, and challenges quickly and professionally while maintaining a positive, solution-focused attitude.
• Communication Excellence: Communicate proactively and clearly with customers, vendors, and team members to create an exceptional experience at every stage.
• Attention to Detail: Manage quotes, specifications, orders, and project information accurately to support successful project execution.
• Humbly Serve: Demonstrate kindness, professionalism, and a genuine desire to help others while contributing positively to Studio G's culture and team environment.

Qualifications:

• Strong interpersonal and communication skills
• Positive, professional, and customer-focused mindset
• Ability to stay organized and manage multiple priorities
• Problem-solving skills and a proactive approach to customer needs
• Comfortable learning technical products and industry knowledge
• Proficiency with computers and business software
• Valid driver's license

Preferred Experience:

• Hospitality or guest services experience
• Customer service, account management, or client success experience
• Sales or relationship management experience
• Experience in residential construction, remodeling, interior design, cabinetry, closets, glass, or architectural products
• Experience managing projects or coordinating multiple stakeholders
• Demonstrated ability to create exceptional customer experiences

Benefits & Compensation:

Studio G offers a comprehensive benefits package to eligible employees, including but not limited to:

• Medical, dental, and vision insurance
• Disability and life insurance
• Retirement savings plan
• Health Savings Accounts
• Chiropractic care

Compensation will be commensurate with experience, skill set, and ability to contribute to the customer experience and growth of Studio G.

Studio G is an Equal Opportunity Employer.