Customer Experience Associate, Pathway

Robinhood Markets, Inc.; Denver, Westlake (CO, TX); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Bonus programs

Paid time off

Job summary

Robinhood Markets, Inc. is launching the CXR Pathway Program in Denver, CO and Westlake, TX to jump-start careers in financial services. You’ll learn licensing (SIE, Series 7, Series 63) while supporting customers across chat, email and phone, with hands-on on-the-job training.

New graduates with customer-facing experience will train for a Registered Representative role, with in-person attendance during onboarding and ongoing hybrid work expectations as licensing progresses.

Qualifications

• Bachelor’s degree or experience working in the financial services industry is preferred.
• Ready to demonstrate commitment and resilience over 26 weeks to achieve licensing.
• Able to prioritize tasks in a multi-task environment.
• Excellent written and verbal communication skills with a passion to support customers through various channels.
• Schedule flexibility for evenings and weekend hours.
• Existing FINRA SIE license is preferred.
• Experience working in a customer support environment is preferred.

Responsibilities

• Deliver outstanding customer experience for customers through chat, email, and phone channels.
• Support licensing and training program onboarding.
• Provide feedback as the voice of the customer to improve service.
• Develop financial services proficiency through training and practice.

Skills

Customer service

Communication skills

Multitasking

Adaptive learner

Education

Bachelor’s degree or finance experience

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program is a paid program that launches your career in financial services. You'll be paid while you study for your SIE, Series 7 and Series 63 licenses and learn the job through hands-on, on-the-job training. You'll build foundational knowledge and confidence alongside your cohort, and finish the program ready to become a registered broker (Registered Representative).

Learn by doing, from day one. While you study, you'll be on the job supporting customers across chat, email and phone, with needs ranging from simple to complex. We demonstrate insane customer focus, and you'll learn what that looks like in practice.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.

This application is for our early talent with an anticipated start date in January 2027. We are looking for recent graduates who have customer-facing experience and are interested in becoming a Registered Representative through Robinhood's licensing and training program.

Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• CXR Pathway Program Outline
• Introduction to Licensing (with paid study time)
• Foundational Training & Proficiency
• Completion of Licensing
• Registered Representative Training & Proficiency
• Team Alignment & Production, which will include the following:
• Delivering an outstanding customer experience for customers through chat, email, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts

What you bring

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$23.10 - $23.10 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$22.05 - $22.05 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Equal Employment Opportunity Information

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the “I don't wish to answer” option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document .

The application deadline for this role is December 31, 2026