Customer Experience Associate

Robinhood; Denver, Westlake (CO, TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity opportunities

Paid time off

Job summary

Robinhood in Denver, CO is hiring a Customer Experience Associate to support users through phone, email, and chat. You will learn Robinhood’s products and financial concepts while delivering high-touch service and building empathy with customers.

The role requires in-person attendance during onboarding and ongoing at least 3 days a week, with shifting schedules across a 24/7 model. This is a fast-paced role in consumer finance.

Qualifications

• Bachelor's degree or prior experience in financial services is a plus.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, 24/7 shift.
• Experience in customer support is preferred.
• Able to explain complex topics with empathy.

Responsibilities

• Provide exceptional customer experience through phone, email, and chat channels.
• Identify and communicate ways to improve service based on real-time feedback.
• Develop deep knowledge of Robinhood’s products and financial concepts.
• Resolve inquiries using independent thought to find best solutions.

Skills

Customer support

Empathy

Written communication

Verbal communication

Independent thinking

Adaptability

Multitasking

Problem solving

Financial topics knowledge

Education

Bachelor's degree or financial services experience

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible.

We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.

This role is based in our Denver, CO, and Westlake, TX offices, with In-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding in-person attendance is expected at least 3 days a week.

What you’ll do

• Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
• Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
• Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
• Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

What you bring

• A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
• Excellent written and verbal communication skills with the ability to explain complex topics clearly.
• Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
• Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
• Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
• A Bachelor’s degree or prior experience in the financial services industry is a plus.
• Experience working in a customer support environment is preferred.
• Ability to work the required shift for a 24/7 model

What we offer

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$21.30 - $25 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$21.30 - $25 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$20.40 - $24 USD

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work–welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Equal Employment Opportunity Information

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the “I don’t wish to answer” option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document .

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By checking this box, I consent to Robinhood collecting, storing, and processing my responses to the demographic data surveys above.

The application deadline for this role is December 24, 2026

Shifts for this role are assigned across a 24/7 coverage schedule, which may include evenings, weekends, and holidays.

After onboarding, in-person attendance is required at least 3 days per week.

In-person attendance is required 5 days per week during the onboarding period. This onboarding period is between 6 and 10 weeks depending on the role.

This role requires in-person attendance at either our Denver, CO or Westlake, TX office.

Are you comfortable handling live phone, email, and chat interactions, including upset customers?

Are you legally work authorized to work in the US?

Will you now (or in the future) require visa sponsorship in order to work in the US?

Have you ever worked for Robinhood as an employee, intern or contractor? Note that providing false or misleading information may result in disqualification from the hiring process.

Are you willing to work from the office(s) listed on the job description?

Robinhood adheres to applicable laws and regulations in relation to government officials given inherent bribery and/or corruption risk. A government official is any person that performs a public function on any level or acts in any official capacity on behalf of a government or government owned entity.