Overnight Customer Experience Representative, Brokerage Services

Robinhood Markets, Inc.; Bellevue, Northern (WA, KY); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Life & disability insurance

Parental leave

Paid time off

Catered meals

Job summary

Robinhood Markets, Inc. is seeking an Overnight Customer Experience Representative for Brokerage Services. This role supports customers in Chicago, IL; Denver, CO; Westlake, TX with in-person onboarding during a 10-week period and later remote shifts.

You will handle inquiries by phone, email, and chat, working to improve the customer experience and build deep knowledge of equities, margin, and options concepts. Flexibility for evenings and weekends is required.

Qualifications

• Active FINRA Series 7 and 63 licenses required.
• Excellent customer service with strong written and verbal communication.
• Ability to adapt CX delivery across phone and written channels.
• Defuse customer anxiety with professional service.
• Self-starter who handles ambiguity and a fast-paced environment.
• Ability to prioritize tasks in a multi-task setting and be flexible.

Responsibilities

• Deliver outstanding customer experience via phone, email and chat.
• Act as voice of the customer to identify improvements and share insights.
• Develop depth of knowledge in equities trading, margin, and options trading.

Skills

FINRA Series 7

FINRA Series 63

Customer service

Written communication

Verbal communication

Ambiguity tolerance

multitasking

Job description

Overnight Customer Experience Representative, Brokerage Services

Chicago, IL; Denver, CO; Westlake, TX

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.

You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs.

This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 10-week onboarding period. After onboarding, remote shifts expected with overnight-shift hours at least 5 days a week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Delivering an outstanding customer experience for customers through phone, email, and chat channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
• Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

What you bring

• Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
• Excellent customer service, written and verbal communication skills with a passion to support customers
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
• Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
• Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$28.10 - $33 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$28.10 - $33 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$27.20 - $32 USD

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

As a condition of employment we will require:1) Your U5 from your prior employer.2) The ability to be licensed in all 50 states.3) Passing a background check, credit check, and fingerprinting.Based on this, would anything of concern be reported by your former/current employer, or arise in your background check, credit check, or fingerprinting? If yes, please provide context below. *

Robinhood adheres to applicable laws and regulations in relation to government officials given inherent bribery and/or corruption risk. A government official is any person that performs a public function on any level or acts in any official capacity on behalf of a government or government owned entity.

In-person attendance is required 5 days per week during the onboarding period. This onboarding period is between 6 and 10 weeks depending on the role. *

Shifts for this role are assigned across a 24/7 coverage schedule, which may include evenings, weekends, and holidays. *

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

By checking this box, I consent to Robinhood collecting, storing, and processing my responses to the demographic data surveys above.

The application deadline for this role is November 27, 2026