Part-Time Experience Associate — Benefits Included

Mattel; Franklin (TN); On-site; USD 17,000 - 28,000; Part time

Job summary

Mattel's American Girl store in Franklin, TN seeks an Experience Associate for dynamic, customer-focused sales. You will help customers, share product knowledge and handle transactions in a fast-paced, kid-friendly environment.

Flexibility is required to work days, nights and weekends; previous retail experience with children is a bonus. Join a brand that emphasizes inclusivity and team collaboration.

Qualifications

• High school diploma or equivalent.
• Sales experience in specialty retail or service preferred.
• Basic computer skills; some POS experience preferred.
• Experience working with children is a plus.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Share product knowledge, answer questions and direct customers to merchandise.
• Provide information on store events, promotions and activities.
• Process all point-of-sale transactions promptly and accurately.
• Resolve customer issues and suggest exchanges when needed.
• Communicate merchandise and service needs to management timely.
• Support team and company goals.

Skills

Customer service

Upselling

Teamwork

Merchandise knowledge

Education

High school diploma or equivalent

Tools

POS System

Job description

Mattel's American Girl store in Franklin, TN seeks an Experience Associate for dynamic, customer-focused sales. You will help customers, share product knowledge and handle transactions in a fast-paced, kid-friendly environment.

Flexibility is required to work days, nights and weekends; previous retail experience with children is a bonus. Join a brand that emphasizes inclusivity and team collaboration.