Customer Experience Associate - Growth & Multi-Channel

edenpeople; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Edenred in the United States seeks a Customer Experience-minded User Support Associate to be the frontline voice for US Benefits & Engagement. You will connect with users across phone and digital channels to resolve issues and deliver helpful service experiences.

You'll receive structured training, ongoing coaching, and clear pathways to advance into senior roles, specialist or leadership tracks within a connected, global benefits company.

Qualifications

• 1+ year of customer service or customer-facing experience.
• High school diploma or equivalent; an advanced degree is a plus.
• Familiarity with CRM systems or ticketing platforms.
• Experience in a metrics-driven environment is preferred.

Responsibilities

• Connect with users daily through phone and digital channels to resolve issues.
• Deliver service that meets quality, satisfaction, and response time goals.
• Document interactions to maintain accurate records for follow-up.
• Escalate complex issues to senior staff when needed.
• Become a product expert to educate and empower users.
• Take on additional projects to support team success.

Skills

Customer focus

Strong communication

Problem-solving mindset

Adaptability

Process adherence

Education

High school diploma or equivalent

Bachelor's degree in a relevant field

Tools

CRM systems

Ticketing platforms

Job description

Edenred in the United States seeks a Customer Experience-minded User Support Associate to be the frontline voice for US Benefits & Engagement. You will connect with users across phone and digital channels to resolve issues and deliver helpful service experiences.

You'll receive structured training, ongoing coaching, and clear pathways to advance into senior roles, specialist or leadership tracks within a connected, global benefits company.