Customer Experience Associate Express

Army & Airforce Exchange Service; Tucson (AZ); On-site; USD 21,000 - 28,000; Part time

Job summary

Army & Air Force Exchange Service is seeking a Customer Experience Associate – Express to help customers find what they need, keep shelves stocked, and share product knowledge to meet individual needs.

We offer part-time scheduling, medical/dental/life insurance, paid time off, shift pay, pension/401K, base access, Mass Transit, and DoD employee status. The role emphasizes customer service, efficient transactions, and teamwork.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• Excellent attention to detail.
• Basic computer skills.
• Previous Convenience Store/Gas Station experience preferred.

Responsibilities

• Greet every customer with eye contact and smile.
• Acknowledge every waiting customer and assist promptly.
• Listen to customer needs and suggest appropriate products.
• Ensure customers have an extraordinary shopping experience.
• Complete transactions accurately and efficiently.

Skills

Excellent communication skills

Basic computer skills

Welcoming and helpful attitude

Attention to detail

Willing to cross-train

Retail experience preferred

Education

High school diploma or equivalent

Job description

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So, what can you expect as a Customer Experience Associate – Express at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous Convenience Store/Gas Station experience preferred

Facility Name DM EXPRESS/CLASS 6

Job Grade 1

Job Tier 0

Career Area Retail Operations

Supervisor No

Job Qualifications Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 34 HOURS

ROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS.

Requested Availability for the Pay Period

Saturday (PP Start Date), Sunday, Monday, Tuesday, Wednesday, Thursday, Friday

Open/Close, Open/Mid, Open/Mid, Open/Mid, Open/Mid

Saturday, Sunday, Monday, Tuesday, Wednesday, Thursday, Friday (PP End Date)

Open/Close, Open/Mid, Open/Mid, Open/Mid, Open/Mid

Salary Minimum $15.45

Salary Maximum $20.51

Number of Positions Remaining 1

Job Expires 18-Aug-2026