Customer Experience Associate

Army & Air Force Exchange Service; Waco, Northern (TX, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Flexible scheduling

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

Traditional pension

401K plan

Job summary

The Army & Air Force Exchange Service, known as the Exchange, is hiring a Customer Experience Associate to greet, assist, and process transactions for customers at on-base stores. This role emphasizes exceptional service, adherence to procedures, and helping customers with purchases while supporting a welcoming shopping environment.

Offers include flexible scheduling, medical/dental/life and disability insurance, PTO, shift differential/holiday pay, a pension and 401K plan, and access to base

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• MUST BE A RESPONSIBLE PERSON WITH GOOD PEOPLE SKILLS AND POSSESS THE ABILITY TO WORK IN A FAST PACE ENVIRONMENT.
• LOOKING FOR APPLICANTS WHO ARE FRIENDLY AND DEPENDABLE.
• MUST BE ABLE TO MULTI TASK, POSSES COMPUTER KNOWLEDGE AND ABLE TO ADJUST TO CHANGES.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them.
• Complete transactions accurately and efficiently while engaging customers appropriate conversation.
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items.
• Our focus is on development and growth opportunities for associates and providing tools to succeed.

Skills

Cash handling

Basic computer skills

Retail experience

Customer service

Education

High school diploma or equivalent

Job description

HOOD CC MAIN STORE

Job Description

As a Customer Experience Associate at the Exchange, you will be a part of anaward winningteam. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- fromfront-endcashiers or working in our various departments, to our Express and Class 6 stores. And by joining us,you’llbe a part of something great- we give back 2/3rdof our earnings annually to the military community.

• We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off,shift differential/holiday pay, and a traditional pension and 401K plan toqualifyingassociates.You’llalso have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

Sowhat can you expect as a Customer Experience Associate at the Exchange?

Greet every customer with eye contact and smile in your authentic way

Acknowledge every waiting customer as soon as they arrive to your lane to let them knowyou’llbe right with them

Complete transactions accurately and efficiently while engaging customers inappropriate conversation

Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Able to learn and adapt to current technology needs

Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed

Mustpossessa welcoming and helpful attitude toward customers and other team members

Cash handling experience preferred

Basic computer skills

Job Grade

1

0

Retail Operations

No

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE A RESPONSIBLE PERSON WITH GOOD PEOPLE SKILLS AND POSSESS THE ABILITY TO WORK IN A FAST PACE ENVIRONMENT. LOOKING FOR APPLICANTS WHO ARE FRIENDLY AND DEPENDABLE. MUST BE ABLE TO MULTI TASK,POSSES COMPUTER KNOWLEDGE AND ABLE TO ADJUST TO CHANGES.SAMPLE WORK SCHEDULE SUNDAY 1100-1600, MONDAY TO SATURDAY 1100-2030

Salary Minimum

$15.00

Salary Maximum

$20.76

Major Duties

• Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
• Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
• Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
• Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
• Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
• Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
• Performs other duties as assigned.