Sales Associate

EXPRESS; New York (NY); On-site; USD 22,730 - 31,340; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

A leading retail brand in New York is seeking a Retail Sales Associate to join their team. The position requires strong customer service skills and technology proficiency, with responsibilities including maintaining a clean sales environment, processing transactions, and enhancing customer experiences. This role offers a competitive pay range of $16.50 – $22.75 per hour along with various benefits including medical coverage and a 401(k) plan.

Qualifications

• 0–2 years of relevant job experience – minimum 6 months.
• Proficient in use of technology.
• Meets defined availability criteria.

Responsibilities

• Maintain a clean sales floor and checkout.
• Process transactions quickly and accurately.
• Drive credit and loyalty member programs.

Skills

Customer service skills

Strong verbal and written communication skills

Collaborative skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

Sales Associate

Express is seeking a Retail Sales Associate to join our team.

Overview

Phoenix Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customers’ wait time.
• Positively resolve customer service‑related issues as they arise and determine resolution or escalate further — communicate all issues and resolutions to store management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0–2 years of relevant job experience – minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, Phoenix is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance, and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range: $16.50 – $22.75 per hour.

An equal opportunity employer, Phoenix does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or local protected characteristic. Phoenix only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for this position due to a disability, please call 1‑800‑964‑9793 and say 'Associate Relations' or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Note: Phoenix does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Phoenix will not consider or approve payment to any third‑parties for hires made.