Sales Associate

EXPRESS

Downey (CA)

On-site

USD 22,730 - 31,822

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Merchandise discount

Job summary

A leading apparel retailer in California is seeking a Sales Associate to join their team. The role focuses on providing excellent customer service while maintaining a clean and organized sales floor. Candidates should have a high school diploma and 0-2 years of relevant experience. The position offers competitive pay ranging from $16.50 to $23.10 per hour, as well as a variety of benefits, including medical coverage and paid time off. Join a dynamic team in the retail industry that values customer interactions.

Qualifications

0-2 years of relevant job experience, minimum 6 months.
Proficient in use of technology such as iPads and registers.
Meets defined availability criteria including nights and weekends.

Responsibilities

Provide a great in-store shopping experience for customers.
Assist with tasks such as stocking and cleaning.
Process transactions quickly and accurately.

Skills

Customer service skills

Strong verbal communication

Collaborative skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

Join to apply for the Sales Associate role at EXPRESS.

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About PHOENIX

P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store Name

Stonewood

Responsibilities

Express is seeking a Retail Sales Associate to join our team.

The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
Follow company policies and procedures to ensure the safety of all our associates and customers.
Assist with product launch changes according to company SOP.
Provide a Great Customer Experience.
Deliver on all aspects of the customer experience model.
Process transactions quickly and accurately, reducing the customer wait time.
Positively resolve customer service‑related issues as they arise and determine resolution or escape further – communicate all issues and resolutions to Store Management.
Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education: High School or Equivalent.
Years of Experience: 0–2 of relevant job experience – minimum 6 months.
Proficient in use of technology (iPad, registers).
Meets defined availability criteria, including nights, weekends and non‑business hours.
Meets physical requirements.

Critical Skills & Attributes

Previous retail experience preferred.
Customer service skills and ability to interact with customers.
Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:

Medical, pharmacy, dental and vision coverage.
401(k) and Roth 401(k) with Company match.
Merchandise discount.
Paid Time Off.
Parental leave for new moms and dads.

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$16.50 – $23.10 per hour.

Equal Opportunity and Accommodation Statement

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say 'Associate Relations' or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.

Seniority level