Customer Experience Associate - Car Wash

Quick Quack Car Wash; Puyallup (WA); On-site; USD 21,000 - 26,000; Full time

Job summary

Quick Quack Car Wash is seeking fun and energetic Team Members to work on-site at our car wash facility in Washington. You will greet customers, explain our services, and guide them through the car wash experience while maintaining a clean workspace and accurate cash handling.

Responsibilities include balancing cash at shift start and end, assisting customers with questions, and promoting additional services and vending items.

Qualifications

• Must be able to smile and maintain a clean appearance as per dress and grooming standards.
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must be able to perform repetitive movements over long periods of time.
• Must be able to endure extended periods standing and working on cash register or related equipment.
• Must be able to lift up to 50 pounds at times.
• High school diploma or equivalent preferred.

Responsibilities

• Greets customers as they enter the location.
• Maintains awareness of services provided by Quick Quack Car Wash.
• Explains services provided by Quick Quack Car Wash to customers.
• Assists customers with questions or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and verifying sales at end of shift.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Holds advertising signs and performs other marketing-related functions.
• Properly uses sales membership pitch when interacting with new customers.
• Sells additional services and vending items by recognizing opportunities and benefits to the customer.
• Accurately and efficiently complete sales transactions and maintain proper cash accountability at POS registers.
• Stocks and maintains merchandise in vending cart.
• Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash).
• Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized.

Skills

Customer service

Cash handling

Communication

Sales

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Quick Quack Car Wash is seeking fun and energetic Team Members to work on-site at our car wash facility in Washington. You will greet customers, explain our services, and guide them through the car wash experience while maintaining a clean workspace and accurate cash handling.

Responsibilities include balancing cash at shift start and end, assisting customers with questions, and promoting additional services and vending items.