Customer Experience Associate - Belvoir Main Store

Aafes; Fort Belvoir (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

The Army & Air Force Exchange Service (the Exchange) is seeking a customer-focused team member at Fort Belvoir to drive exceptional service and strengthen Exchange brand loyalty.

You will listen to shoppers, identify needs, provide solutions, and make friendly recommendations to ensure a positive experience across our stores and services.

This role requires a welcoming attitude, reliability, and the ability to work collaboratively with colleagues and supervisors in a fast-paced environment.

Qualifications

• Completion of High School or the equivalent.

Responsibilities

• Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Education

High School Diploma or equivalent

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.