Customer Experience Associate 1 (Fullerton, CA)

Avocado Green Mattress; Fullerton, Northern (CA, KY); Hybrid; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401(k) matching employer contribution

Paid time off

Annual bonus plan

Employee product discount

Referral bonuses

Wellness apps

Job summary

Avocado Green Brands is seeking a Customer Experience Associate I to join our Fullerton, CA team on-site. The role handles customer inquiries via phone, chat, and email, documents issues, routes concerns to the right teams, and manages order-related questions while maintaining performance metrics.

The ideal candidate has at least 1 year in customer service, excellent communication, and strong problem-solving skills.

Qualifications

• 1 year of customer service experience is required.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to accept and act on constructive feedback and communicate well both orally and in writing.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments and follow up as needed.
• Handle order inquiries and report vendor-related issues per company standards.
• Meet department performance metrics (e.g., PRP, QA, CSAT) and log time in queues.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Job description

**THE ROLE**Avocado is currently looking for a **Customer Experience Associate I** to be part of our Customer Experience team in **Fullerton, CA**! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay.* *Note on Location: You will be working on-site at our location in Fullerton, California. This is not a remote position.** *Note on Pay Transparency: The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus.***WHAT YOU’LL BE WORKING ON*** Respond to customer inquiries via calls, chats, and emails.* Maintain accurate documentation of customer issues and interactions.* Route concerns to the appropriate departments.* Handle order inquiries and report vendor-related issues in line with company standards.* Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.* All other assigned duties.**WHAT YOU BRING*** A minimum of 1 year of experience in the field of customer service is necessary for this position.* Strong cross-functional communication skills.* Excellent problem-solving and analytical skills* Ability to accept and adjust accordingly to constructive feedback.* Effective oral and written communication skills. Great communicator.* Regular and predictable attendance.**PHYSICAL REQUIREMENTS*** Stationary position: Must be able to remain stationary 50% of the time.* Move: This role involves moving throughout the office space to meet with different team members.* Operate: Constantly operates a computer and other office machines such as printers and tablets.* Communicate: This role frequently communicates with other team members to update on the status of a task and customers to help with any inconvenience on orders.**WHAT WE OFFER YOU*** Medical (HMO, PPO, HSA), Dental, Vision* 100% Employer Paid Life Insurance* 401(k) with employer match* PTO* Volunteer days* Employee product discount* Annual Bonus Plan* Training and Tools to be successful along with a strong partnership from your peers and leaders* Access to wellness apps* Referral Bonus* Opportunity to grow**WHY WORK AT AVOCADO GREEN BRANDS?*** Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.* Culture | be part of a fun, collaborative and passionate team.Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.*Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.*