Customer Experience Associate

Weis Markets, Inc.; Whitehall (Lehigh County); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate who values respect and teamwork. This role involves engaging with customers, ensuring smooth checkout processes, and maintaining a clean and safe environment. Ideal candidates will thrive in a supportive atmosphere that encourages growth and collaboration. If you're passionate about delivering excellent customer service and want to be part of a community-focused team, this opportunity is perfect for you.

Qualifications

• No prior experience necessary, but must be able to perform essential duties satisfactorily.
• Completion of high school or GED, or working towards it.

Responsibilities

• Greet customers and resolve concerns promptly and professionally.
• Operate cash register and handle checkout procedures efficiently.
• Maintain cleanliness and follow safety guidelines in the department.

Skills

Customer Service

Cash Handling

Communication

Education

High School Diploma or GED

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

3644 MacArthur Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the following duties, in addition to other duties as assigned:

1. Greet customers with a smile, answer questions, and help resolve concerns promptly, politely, and professionally. Follow company policies related to checkout to enhance customer satisfaction.
2. Operate front end scanning equipment and cash register. Handle checkout procedures efficiently, including bagging merchandise and placing items in customers' carts.
3. Ensure transaction accuracy, charging customers correctly for all items and collecting appropriate funds, including cash, checks, electronic payments, and coupons. Follow security procedures and proper cash drawer management to prevent overages or shortages. Comply with legal guidelines for selling tobacco and alcohol.
4. Stay informed about weekly ads, promotions, and store layout to assist customers effectively.
5. Maintain cleanliness in the department by following cleaning schedules and guidelines, ensuring work areas, equipment, counters, and display cases meet health and OSHA standards. Properly dispose of trash.
6. Support smooth department and store operations by cooperating with coworkers and supervisors. Strive to improve job performance continuously.
7. Use all provided Personal Protective Equipment (PPE), such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
8. Assist in other departments as needed.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To succeed in this role, the associate must be able to perform all essential duties satisfactorily, with or without accommodations. The requirements include:

• Completion of high school or GED, or working towards it. No prior experience necessary.

Equal Opportunity Employment

Weis Markets is an Equal Opportunity Employer. We do not discriminate based on age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other protected class under applicable laws. Reasonable accommodations under the Americans with Disabilities Act and other laws are available to qualified applicants with disabilities.