Customer Experience Associate

Weis Markets, Inc.; Lebanon (Lebanon County); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values respect and teamwork! As a Customer Experience Associate, you will play a vital role in enhancing customer satisfaction through friendly service and efficient checkout procedures. This position offers the opportunity to grow within a supportive environment that prioritizes the development of its associates and the communities it serves. With no prior experience required, this is an excellent entry-level opportunity to start your career in a dynamic retail setting. If you are passionate about providing excellent customer service and working collaboratively with others, this role is perfect for you.

Qualifications

• No prior experience required, but must perform essential duties satisfactorily.
• High School Diploma or GED, or working towards it.

Responsibilities

• Greet customers and resolve concerns in a polite manner.
• Operate cash register and ensure transaction accuracy.
• Maintain cleanliness and organization of the department.

Skills

Customer Service

Cash Handling

Team Collaboration

Education

High School Diploma or GED

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

800 South 12th Street

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the following duties, in addition to other tasks as assigned:

1. Greet customers with a smile, answer questions, and resolve concerns promptly in a polite and professional manner. Follow company policies related to customer checkout to enhance satisfaction.
2. Operate front-end scanning equipment and cash register. Perform checkout procedures efficiently, including bagging merchandise and placing items in customers' carts.
3. Ensure transaction accuracy, charging customers correctly for all items and collecting appropriate funds, including cash, checks, electronic payments, and coupons. Follow security measures and cash handling procedures to avoid discrepancies. Comply with store and legal guidelines for selling tobacco and alcohol.
4. Maintain knowledge of weekly ads, promotions, and store layout to assist customers effectively.
5. Keep the department clean and organized by following sanitation schedules and guidelines, ensuring all work areas, equipment, and displays meet health and OSHA standards. Properly dispose of trash.
6. Support the smooth operation of the department and store by collaborating with co-workers and supervisors. Continuously seek to improve job performance.
7. Use all provided Personal Protective Equipment (PPE), such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
8. Assist in other departments as needed.

SUPERVISORY RESPONSIBILITIES

This position currently does not have supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To succeed in this role, the associate must be able to perform each essential duty satisfactorily, with or without accommodations. The following are the minimum requirements:

• High School Diploma or GED, or working towards it. No prior experience required.

Weis Markets is an Equal Opportunity Employer. We are committed to non-discrimination based on age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other protected characteristic under applicable laws. Reasonable accommodations are available for applicants with disabilities under the Americans with Disabilities Act and related laws.