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Customer Experience Associate
Wiraa
Town of Texas (WI)
Remote
USD 31,000 - 47,000
Full time
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Job summary
Wiraa is seeking a Customer Experience Associate to join their team remotely. The role focuses on assisting Magellan's members and providers with inquiries related to healthcare benefits and services. Candidates should possess a high school diploma and 1-2 years of customer service experience, preferably in a healthcare setting, while exhibiting strong communication skills and attention to detail.
Benefits
Qualifications
- 1–2 years of customer service experience required, preferably in healthcare.
- Proficiency in navigating multiple computer applications.
- Flexibility in scheduling and adaptability in a fast-paced environment.
Responsibilities
- Handle incoming and outgoing calls related to healthcare benefits and services.
- Educate members and providers on claims, eligibility, benefits, EAP services, and authorizations.
- Ensure high-quality service delivery and strive for first-call resolution.
Skills
Education
Job description
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About The Company
Magellan Health is a leader in managing the fastest growing, most complex areas of health, including special populations, complete pharmacy benefits, and other specialty areas of healthcare. We deliver innovative solutions and services, while focusing on person-centered care. At Magellan, we empower our teams to support members and providers through compassionate and efficient service. Our mission is to lead humanity to healthy, vibrant lives.
About The Company
Magellan Health is a leader in managing the fastest growing, most complex areas of health, including special populations, complete pharmacy benefits, and other specialty areas of healthcare. We deliver innovative solutions and services, while focusing on person-centered care. At Magellan, we empower our teams to support members and providers through compassionate and efficient service. Our mission is to lead humanity to healthy, vibrant lives.
About The Role
We are seeking a Customer Experience Associate – HMSA to join our team remotely in Hawaii. In this service-focused position, you will serve as a customer advocate by assisting Magellan’s members, providers, and clients with program-related inquiries. This includes answering healthcare-related calls, educating providers about benefits and claims, and facilitating member services while maintaining confidentiality. The role requires a balance of communication skills, attention to detail, and compassion in line with our values and service standards.
Responsibilities
- Handle incoming and outgoing calls related to healthcare benefits and services.
- Educate members and providers on claims, eligibility, benefits, EAP services, and authorizations.
- Accurately input intake documentation into appropriate systems.
- Ensure high-quality service delivery and strive for first-call resolution.
- Identify crisis situations and connect callers with appropriate resources.
- Support routine referral processes and triage as needed.
- Stay informed on updates to procedures, policies, and system changes.
- Support team activities and contribute to a high-performance culture.
- Participate in training and development to support personal career growth.
- Maintain detailed documentation of customer interactions in internal systems.
- Comply with all operational, compliance, and confidentiality standards.
- High School Diploma or GED required; Associate or Bachelor’s degree preferred.
- 1–2 years of customer service experience required, preferably in healthcare or a call center.
- Ability to talk and type simultaneously with strong attention to detail.
- Proficiency in navigating multiple computer applications.
- Flexibility in scheduling and adaptability in a fast-paced environment.
- Willingness to have calls recorded and evaluated for quality and compliance.
- Strong interpersonal, problem-solving, and communication skills.
- Competitive salary range: $31,175 – $46,765 (based on skills, experience, and location)
- Eligible for short-term incentives
- Comprehensive benefits including medical, dental, vision, life insurance, and more
- Paid time off and wellness programs
- Opportunities for professional development and career advancement
- Remote work opportunity (must reside in Hawaii)
Magellan Health, Inc. is an Equal Opportunity Employer and a tobacco-free workplace. We are committed to building a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity, or any other legally protected status.
- Seniority levelAssociate
- Employment typeFull-time
- Job functionCustomer Service
- IndustriesTechnology, Information and Internet
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