Virtual Customer Experience Associate - Remote in Hawaii HI Only

VetJobs; Ewa Beach (HI); Remote; USD 31,000 - 47,000; Full time

Job summary

A leading organization is seeking a Virtual Customer Experience Associate to support military-affiliated job seekers. The role involves assisting members with healthcare inquiries, ensuring high-quality service, and meeting performance metrics. Candidates must have a high school diploma and prior customer service experience, with a focus on compassion and efficiency.

Qualifications

• 1-2+ years of customer service experience.
• Ability to talk and type simultaneously.
• Flexibility in scheduling and adaptability to change.

Responsibilities

• Handling calls related to healthcare benefits.
• Researching and communicating medical information.
• Facilitating referrals and triage decisions.

Skills

Customer Service

Attention to Detail

Flexibility

Communication

Education

High School/GED

Job description

Virtual Customer Experience Associate - Remote in Hawaii HI Only

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Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you meet the skill set, education, and experience requirements, please follow the application process. Unless stated otherwise, this role is On-Site at the location detailed in the job post.

This role involves supporting members and providers through care and service facilitation. Responsibilities include handling calls related to healthcare benefits, administering intake documentation, and providing outstanding service to internal and external customers. The goal is to resolve caller needs on the first contact and meet quality standards.

Key duties include:

1. Researching and communicating medical information regarding services, claims, eligibility, benefits, and inquiries while maintaining confidentiality.
2. Meeting performance indicators and demonstrating compassion.
3. Responding to crisis calls with appropriate resources.
4. Facilitating referrals and triage decisions.
5. Accurately entering patient information into systems.
6. Supporting team activities and self-development.
7. Staying updated on operational changes.
8. Identifying operational inefficiencies and participating in improvement activities.
9. Navigating systems and documenting customer comments accurately.

Auto req ID: 446705BR

Minimum Education Required: High School/GED

Job Category: Administrative and Support Services

Additional Qualifications/Responsibilities:

• 1-2+ years of customer service experience
• Ability to talk and type simultaneously with attention to detail
• Flexibility in scheduling and adaptability to change
• Meeting monthly call center metrics
• Proficiency with keyboard and multiple applications

General Job Information

• Title: Customer Experience Associate- HMSA (Remote, must reside in Hawaii)
• Grade: 17

Work Experience - Required: Customer Service

Work Experience - Preferred: Call Center, Healthcare

Education - Required: GED, High School

Education - Preferred: Associate, Bachelor's

License and Certifications - Required:

Salary Range: $31,175 - $46,765

Location: Ewa Beach, Hawaii

Job Code: Work_From_Home WFH

Affiliate Sponsor: Magellan Federal - AFSC