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Customer Experience Associate I

Conduent

United States

Remote

USD 10,000 - 60,000

Full time

9 days ago

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Job summary

Join a leading company as a Remote Call Center Customer Service Representative supporting Iowa Medicaid. This full-time role offers $18.00 per hour with paid training and equipment provided. Ideal candidates possess strong customer service skills and reside near Des Moines, IA.

Benefits

Paid Training

Full Benefit Options

Career Growth Opportunities

Employee discount program

Qualifications

Basic understanding of a call center environment.
Ability to establish effective working relationships.
Excellent customer service skills.

Responsibilities

Act as initial point of contact for inquiries from Iowa Medicaid Program recipients.
Document enrollment requests and maintain proficiency in program policies.
Provide objective information based on understanding of program requirements.

Skills

Problem Solving

Customer Service

Typing Skills

Phone Etiquette

Education

High School diploma or GED

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This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

For The State of Iowa

You Need to Reside in the State of Iowa to be Eligible,

Need to reside within an Hour of Des Moines, Iowa

$18.00/ Hourly

Paid Training

Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.

Full-time Position With Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts:

Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$18.00 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About The Role

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background required.
Must reside within 1 hour driving distance from Des Moines, IA

Those Successful in this role:

Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Ability to understanding/utilize policy.
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. #Remote44

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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