Customer Experience Associate

Tractor Supply Company; Stafford (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Company-paid life insurance

Disability insurance

Paid parental leave

Tuition reimbursement

Adoption and surrogacy assistance

Job summary

Tractor Supply Company in Stafford, VA is looking for a Team Member to engage customers and fellow team members, support selling initiatives, and help deliver a Legendary Customer Experience.

You will work varied shifts, maintain attendance, perform merchandising, cash handling, stocking, and safety duties while assisting customers with loading purchases and ensuring a positive shopping experience.

Qualifications

• Experience: No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Education : A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer; Uncover Customer’s Needs & Wants; Recommend Product Solutions; Ask to Add Value & Appreciate the Customer.
• Operate cash register/computer following cash handling procedures as established by Tractor Supply Company.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate Forklift (unless under the age of 18).
• Operate Cardboard Baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with any of the above job duties.

Skills

Customer service

Flexibility

Teamwork

Communication

Problem solving

Basic computer skills

Interpersonal skills

Education

High school diploma or equivalent

Reading, writing and counting accurately

Job description

Tractor Supply Company in Stafford, VA is looking for a Team Member to engage customers and fellow team members, support selling initiatives, and help deliver a Legendary Customer Experience.

You will work varied shifts, maintain attendance, perform merchandising, cash handling, stocking, and safety duties while assisting customers with loading purchases and ensuring a positive shopping experience.