CUSTOMER EXPERIENCE ASSOCIATE

Edmond Hyundai; Oklahoma City (OK); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Paid time off

Professional environment

Descrizione del lavoro

Edmond Hyundai is seeking a Customer Experience Associate to join our Service Department in Edmond, Oklahoma. If you enjoy talking with people and delivering exceptional service, this role focuses on making customers feel valued after service visits.

You will handle follow-up calls, document feedback, and work with the team to elevate loyalty. A friendly, professional demeanor and solid communication skills help ensure every interaction leaves customers impressed and confident in Edmond Hyundai.

Competenze

• Excellent verbal communication and phone skills.
• Friendly, positive, and professional personality.
• Strong customer service and relationship-building skills.
• Good listening skills and attention to detail.
• Comfortable using computers and documenting customer interactions.
• Ability to handle customer concerns with patience and professionalism.
• Previous customer service, call center, automotive, or dealership experience is a plus.

Mansioni

• Make follow-up phone calls to customers after their service visits.
• Ensure customers are satisfied with their service experience.
• Ask customers about their visit and address any concerns professionally.
• Document customer feedback accurately in our systems.
• Communicate customer concerns to the appropriate service manager or team member for follow-up.
• Help identify opportunities to improve customer satisfaction and retention.
• Represent Edmond Hyundai with a friendly, professional, and positive attitude on every call.

Conoscenze

Verbal communication

Phone etiquette

Customer service

Active listening

Documentation

Patience

Descrizione del lavoro

NOW HIRING: CUSTOMER EXPERIENCE ASSOCIATE

Edmond Hyundai | Service Department | Edmond, Oklahoma

Edmond Hyundai is looking for a friendly, outgoing, and customer-focused Customer Experience Associate to join our Service Department!

If you enjoy talking with people, providing exceptional customer service, and making sure customers have a great experience, we want to hear from you.

Job Responsibilities

• Make follow-up phone calls to customers after their service visits.

• Ensure customers are satisfied with their service experience.

• Ask customers about their visit and address any concerns professionally.

• Document customer feedback accurately in our systems.

• Communicate customer concerns to the appropriate service manager or team member for follow-up.

• Help identify opportunities to improve customer satisfaction and retention.

• Represent Edmond Hyundai with a friendly, professional, and positive attitude on every call.

Qualifications

• Excellent verbal communication and phone skills.

• Friendly, positive, and professional personality.

• Strong customer service and relationship-building skills.

• Good listening skills and attention to detail.

• Comfortable using computers and documenting customer interactions.

• Ability to handle customer concerns with patience and professionalism.

• Previous customer service, call center, automotive, or dealership experience is a plus.

What We're Looking For

We need someone who understands that the customer experience doesn't end when the customer leaves the dealership. This position plays an important role in making sure our customers feel valued, heard, and appreciated after every service visit.

What We Offer

• Competitive pay based on experience.

• Opportunity to be part of a supportive dealership team.

• Professional work environment.

• Benefits and paid time off, subject to company policies.

• Opportunity to make a meaningful impact on customer satisfaction and loyalty.

Join Our Team!

If you're personable, dependable, and enjoy helping people, we'd love to meet you!

Help us deliver an exceptional customer experience - one phone call at a time!