Customer Experience Associate

Ratio Clothing, LLC; Denver (CO); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Ratio Clothing in Denver, CO is seeking a Customer Experience Associate to split time between our LoHi showroom and home office. You’ll assist customers during fittings and via email or phone for online orders, delivering a premium made‑in‑USA experience as part of a growing startup.

Responsibilities include handling inquiries, processing orders and returns, and coordinating with the factory for on‑time delivery, plus projects with the founder.

Qualifications

• Experience in retail or customer service is a plus.
• Organized and detail-oriented.

Responsibilities

• Respond and resolve inbound customer requests via email, phone, social media.
• Process and review new orders and returns.
• Communicate with the factory to ensure timely and correct delivery of items.
• In-store customer fittings.

Skills

Customer service

Retail experience

Enthusiasm for fashion

Job description

Ratio Clothing is a men’s custom clothing retailer based in Denver, Colorado. We make premium men’s custom shirts and suits, all made-in-the-USA for prices comparable to off-the-rack. Our shirts are sold online and through our Denver showroom in LoHi. We’ve been featured in CNN, Esquire, The Wall St. Journal, 5280, The Denver Post and more.

Job Description

We’re looking for an enthusiastic Customer Experience Associate to split time between our retail showroom and our home office, both in LoHi.

Customer Experience Associates are responsible for working directly with customers to deliver the best possible custom clothing experience. You’ll interact with customers through in-store fittings/consultations and email/phone for our online customers.

While you’re day-to-day responsibilities will revolve around the customer experience, you’ll also work directly with our founder on a number of different projects that span all functional areas of the business. We’re a small, start-up operation, so you’ll be exposed to all the intricacies of running an up-and-coming fashion/e-commerce business. We’re growing quickly too, so you’ll be able to grow with the business and potentially pursue additional opportunities within the company.

Primary Responsibilities

• Respond and resolve inbound customer requests via email, phone calls, Twitter, and Facebook
• Process and review new orders and returns
• Communicate with the factory to ensure timely and correct delivery of items
• In-store customer fittings

Qualifications/Requirements

• Enthusiasm for fashion and apparel, particularly menswear
• Experience in retail and/or customer service are a plus
• Organized and detail-oriented

Compensation and Schedule

Because the position splits time between the retail showroom and office, the daily schedule will depend on which location you’re working in.

• Part-time: available immediately, $15/hour
• Full-Time Position: opening August 1, salary commensurate with experience
• Office Hours: M-F, standard business hours
• Retail Hours: T-F 11-7, Sat 10-5
• The position requires Saturday availability 1-2 weekends a month