Customer Experience Assistant

Malibu, Atlanta; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional Development Conferences

Business Trips

Rewards and Recognition Trips

Bonuses and Awards

Job summary

Malibu, Atlanta is seeking a dedicated customer service professional to ensure customer satisfaction through effective communication and support. The role involves interacting directly with customers, identifying their needs, and collaborating with management to enhance overall customer experience.

Candidates should possess exceptional listening and organizational skills, be team-oriented, and able to work under pressure. Benefits include professional development conferences, business trips, and rewards for outstanding performance.

Qualifications

• Knowledge about practices and principles of Customer Service.
• Experience in a Customer Service role.
• Customer and business-oriented with exceptional listening skills.
• Excellent organizational skills.
• Team player; able to interact effectively with colleagues.
• Ability to manage an intense workload and work efficiently under pressure.
• Demonstrate excellent interpersonal skills in a diverse environment.

Responsibilities

• Provide the best customer service to ensure customer satisfaction.
• Communicate with customers to resolve inquiries.
• Identify and support clients in vulnerable situations.
• Proactively detect patterns in customer feedback and improve processes.
• Work closely with management to address trends.
• Elevate customer requests to appropriate supervisors.
• Support and advise new customer service team members.
• Ensure company focus on creating the best customer experience.

Skills

Customer Service Practices

Listening Skills

Organizational Skills

Team Collaboration

Interpersonal Skills

Job description

Malibu, Atlanta is seeking a dedicated customer service professional to ensure customer satisfaction through effective communication and support. The role involves interacting directly with customers, identifying their needs, and collaborating with management to enhance overall customer experience.

Candidates should possess exceptional listening and organizational skills, be team-oriented, and able to work under pressure. Benefits include professional development conferences, business trips, and rewards for outstanding performance.