Customer Experience Architect - Logistics Data Analytics

Jingdong Logistics

Fontana (CA)

On-site

USD 75,000 - 100,000

Full time

14 days+

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Job summary

JINGDONG Logistics is seeking a Customer Experience Specialist in Fontana/Fontana-area locations. The role focuses on building and optimizing end-to-end customer experience monitoring across warehousing and last-mile delivery, using data-driven insights to drive improvements.

The ideal candidate has 3–5 years in logistics operations, strong SQL skills, and experience with Power BI/Tableau. This on-site role offers a competitive base salary with annual bonus potential and opportunities to impact

Qualifications

Bachelor's degree in a relevant field is required.
3–5 years of experience in warehouse, transportation, or logistics operations.
Proficient in SQL, data extraction, and reporting.

Responsibilities

Design and maintain the customer experience and operations quality monitoring framework for the Americas region.
Establish and improve KPIs, metrics, monitoring standards, and reporting mechanisms.
Develop and maintain dashboards and automated reporting to monitor key indicators.
Analyze operational data to identify exceptions related to delivery timeliness and order fulfillment.
Conduct root cause analysis for issues and collaborate on corrective actions.
Monitor customer service quality and identify service-related exceptions and recurring issues.
Prepare periodic analysis reports on customer experience and service quality.
Partner with Operations, Customer Service, Product, and cross-functional teams to drive data-driven decisions.