Customer Experience and Social Media

Utah State University; Logan (UT); On-site; USD 15,000 - 21,000; Part time

Job summary

Utah State University’s Aggie Print and Mail team seeks a part-time support assistant to deliver an excellent customer experience through status updates, follow-up contacts, and surveys. You will also work with designers and the marketing group to update and create new social media content, handle inquiries in person, by email, and over the phone, and help post and respond to comments.

This role emphasizes teamwork, attention to detail, and a willingness to learn new skills, making it a strong

Qualifications

• Positivity and a can-do attitude are essential.
• Ability to make decisions and solve problems independently.
• Attention to detail in all tasks and communications.
• Willingness to learn new skills and adapt quickly.
• Team player with a desire to collaborate with others.

Responsibilities

• Customer service with customers in person, by email, and by phone.
• Assist with social media content creation, posting, and responses.
• Collaborate with designers and marketing to update and create content.

Skills

Positive attitude

Decision making

Problem solving

Detail oriented

Willing to learn new skills

Desire to work with others

Job description

Overview

Working with the Aggie Print and Mail team to create an excellent customer experience through status updates, follow up contacts, surveys, etc. Also, working with our designers and marketing group to update and create new social media content.

Responsibilities

• Customer service - working with customers in person, through email, and over the phone.
• Social Media - help to create content, post and respond.

Qualifications

• Positive attitude
• Decision making
• Problem solving
• Detail oriented
• Willing to lean new skills
• A desire to work with others

Advertised Salary

$13.00/hour

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. This position requires moderate physical activity, including the handling of objects up to 25 pounds and/or standing or walking more than one hour per day. Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025-26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at [phone] or [e-mail].

*updated 07/2026

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[e-mail]

[phone]

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695 | [e-mail]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | [e-mail]

*updated 08/2026