Customer Experience Analytics Lead for Strategic Insights

Jobtailor; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an experienced analytics leader in Dallas to serve as a strategic partner to Customer Experience leadership. You will translate complex data into clear dashboards and executive-ready visuals, collaborating with stakeholders across the business to drive actionable insights.

You will lead advanced analytics, forecasting, and KPI development, ensuring data quality and governance while mentoring junior analysts.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5-8 years of experience in business intelligence, analytics, or data warehousing.
• Proven ability to influence decisions with data-driven insights and measurable improvements.
• Experience in transportation/logistics or fintech is a plus, with strong customer analytics background.

Responsibilities

• Serve as a strategic analytics partner to CX leadership and key stakeholders.
• Engage with end users to understand workflows and business context behind analyses.
• Develop reporting, dashboards, and visualizations for executive decision-making.
• Validate analytical outputs through data quality checks and reconciliation processes.
• Deliver actionable insights via advanced analytics, forecasting, and data storytelling.
• Mentor analysts and promote best practices across teams.
• Collaborate with technology and business teams to improve automation and data infrastructure.

Skills

Advanced SQL

Python programming

Data visualization

KPI development

Data storytelling

Executive communication

Project management

Education

Bachelor's degree

Tools

Snowflake

SQL Server

Oracle

dbt

Dagster

GitHub

Azure

AWS

Power BI

Tableau

Job description

Jobtailor is seeking an experienced analytics leader in Dallas to serve as a strategic partner to Customer Experience leadership. You will translate complex data into clear dashboards and executive-ready visuals, collaborating with stakeholders across the business to drive actionable insights.

You will lead advanced analytics, forecasting, and KPI development, ensuring data quality and governance while mentoring junior analysts.