Customer Experience Analytics & Insights Specialist

TikTok; San Jose (CA); On-site; USD 76,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid personal time

Job summary

TikTok is seeking a data-focused professional to improve data infrastructure for customer service and experience operations in the US. You will build dashboards, reduce cross-team data costs, and advance automated data processing to cut manual workload.

The role emphasizes exploring AI tools to diagnose issues, identify drivers, and support faster decision-making across teams. A candidate with strong business sense and teamwork will excel here.

Qualifications

• Bachelor’s degree or above.
• Proficient in Excel (PivotTables, functions, etc.), SQL, capable of data visualization and dashboard construction.
• Interest in buyer experience, customer service and data automation with strong business acumen and logical reasoning.

Responsibilities

• Build and optimize data dashboards from a user-centric perspective.
• Explore AI capabilities to address business and operational pain points.
• Translate data into actionable solutions and conduct analyses on buyer experience and service strategies.
• Partner with business teams to structure problems and translate data into insights.

Skills

Data processing

SQL

Analytics

Education

Bachelor’s degree

Job description

TikTok is seeking a data-focused professional to improve data infrastructure for customer service and experience operations in the US. You will build dashboards, reduce cross-team data costs, and advance automated data processing to cut manual workload.

The role emphasizes exploring AI tools to diagnose issues, identify drivers, and support faster decision-making across teams. A candidate with strong business sense and teamwork will excel here.